FAQ
How does Surge work?
How does Surge work?
We leverage advanced AI to give you an instant solar quote that eliminates the need for any salespeople. This allows us to offer you on average 50% less on your solar panel quotes when compared to traditional solar companies with all the same equipment and warranties.
We leverage advanced AI to give you an instant solar quote that eliminates the need for any salespeople. This allows us to offer you on average 50% less on your solar panel quotes when compared to traditional solar companies with all the same equipment and warranties.
How do I move forward?
Simply input your address and monthly energy cost, and we will provide you with an instant quote.
Simply input your address and monthly energy cost, and we will provide you with an instant quote.
How is my solar system sized and designed?
Our AI uses millions of different data points to give you the best solar design based on your home and needs.
Our AI uses millions of different data points to give you the best solar design based on your home and needs.
Do I need a battery?
If your home does not have a history of power outages, a battery is not necessary.
If your home does not have a history of power outages, a battery is not necessary.
Can I add a battery to my system later?
Yes, you can reach out to us at any time to add a battery to your system.
Yes, you can reach out to us at any time to add a battery to your system.
Will my solar panels still power my house during a power outage?
No, you will need to purchase a battery to ensure they are fully operable during an outage. You will also lose power for safety reasons.
No, you will need to purchase a battery to ensure they are fully operable during an outage. You will also lose power for safety reasons.
Can I cancel my order?
Yes, you can cancel your order and receive a full refund as long as before a site survey is performed.
Yes, you can cancel your order and receive a full refund as long as before a site survey is performed.
How long will it take from the time my order is placed to the installation of my system?
Timelines for installation will vary by region and are subject to local permit and utility timelines. It can take up to anywhere from one week to three months to begin installation.
Timelines for installation will vary by region and are subject to local permit and utility timelines. It can take up to anywhere from one week to three months to begin installation.
Do I need to provide a utility bill?
Yes, a utility bill is required that shows proof of account holder name, account number, service address, rate plan, and meter number in order to complete your design and for it to be submitted to your utility company to fully activate the system.
Yes, a utility bill is required that shows proof of account holder name, account number, service address, rate plan, and meter number in order to complete your design and for it to be submitted to your utility company to fully activate the system.
Will I obtain tax credits and other incentives?
Purchasing your system may entitle you to state and federal tax credits and other incentives offered by local utilities, often in the form of a rebate. Rebates can usually be claimed at or after purchase, while tax credits are typically claimed when filing income taxes. We encourage you to consult with a tax advisor regarding any tax credits for which you may be eligible.
Purchasing your system may entitle you to state and federal tax credits and other incentives offered by local utilities, often in the form of a rebate. Rebates can usually be claimed at or after purchase, while tax credits are typically claimed when filing income taxes. We encourage you to consult with a tax advisor regarding any tax credits for which you may be eligible.
What if I have more questions or want to talk to someone?
Please use our live chat option and we will respond within 24 hours.
Please use our live chat option and we will respond within 24 hours.
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